Key Insight： Office workers in China are back at the office—and the workplace is still the primary anchor of the workweek.
On the international stage, China may be the bellwether for the future of work. As China has accomplished an unrivaled return to the return to the office, they are also demonstrating the importance of mobility, collaboration, and autonomy. Workers in China are highly mobile–the office is the anchor, but they also spend a significant portion of their workweek at coworking sites, alternative office locations, client sites, and working from home. While only 1 in 10 workers say they are full time at the office, the office is still the primary place that employees work. By including other work locations into their typical workweek, office workers are better able to match the optimal environment to the work they need to do each day.
▼典型的工作周内，上班族开展工作的各类场所 © Gensler
Where workers are spending their time during a typical work-week
结论 1: 在中国，办公室职员希望能继续采取混合办公模式，因为他们已经体会到这种模式下的效益
Insight 1: Chinese office workers want hybrid work to continue—and they’re feeling the benefits.
The majority of workers in China prefer a hybrid model of working. Fewer than 1% of workers are working remotely full time, but about 16% of workers say they would choose that work scenario, indicating that workers are asking for even more autonomy in their options for mobile work. The hybrid model is already proving to be the optimal work scenario for many employees. While there is no universal situation for all workers, those in a hybrid model are the most likely to say that their work scenario has had a positive impact on productivity, job satisfaction, personal creativity, and other key performance indicators.
▼五分之四的员工青睐于混合办公模式，4 out of 5 employees prefer a hybrid work model © Gensler
▼那些已经采取混合办公模式的员工表示混合办公模式可对其工作效率、工作满意度和创造力带来积极影响 © Gensler
Those already in a hybrid work model report positive benefits to productivity, job satisfaction, and creativity.
结论 2: 混合办公模式在中国率先普及
Insight 2: China is at the global forefront of adopting a hybrid work model.
While about half of office workers in the U.S., UK, and Australia are still spending the majority of their workweek at home, China has brought workers back to the office, adopting a versatile work dynamic of choice, autonomy, and mobility. Those in a hybrid work model achieve the benefits of both resources and collaboration at the office and the flexibility that comes with the ability to work in other locations. Employees in other global regions are still working from home because of their company’s remote work policies. But as restrictions lift in a post-pandemic world, we expect that most workers will choose a hybrid work model. At scale, this work scenario has already been successfully employed throughout the Chinese workforce.
▼相较于其他国家，中国已经采取了远程办公模式 © Gensler
Compared to other countries China is already working in a remote work model
▼中国79%的办公室职员倾向于混合办公模式，79% of office workers in China prefer a hybrid work model © Gensler
结论 3: 组织机构中资深员工和普通员工的办公方式不同，因此对远程办公模式的看法也有所不同
Insight 3: Senior and junior members of organizations work differently—and view remote work differently as a result.
Needs for the office vary by the nature of worker roles. Those in more senior-level positions are significantly more likely to say their jobs rely heavily on both in-person collaboration and on specific spaces in the workplace. Contradictorily, senior leaders are most likely to be working in a hybrid model. Senior leader’s perceptions toward remote work may be driven by the belief that remote work is a privilege and creates tension among team mebers. Remote work may require higher coordination and communication among team members, but the benefits of adopting a hybrid work model are clear—for productivity, job satisfaction, creativity, and other key drivers of performance.
▼工作依赖于面对面协作的员工最倾向于回归办公室 © Gensler
Workers who say their jobs are reliant on in-person collaboration are most likely to want to return to the office
▼高级领导层倾向于认为远程办公是一种特权，并且会在团队成员之间营造一种紧张的氛围 © Gensler
Senior leaders are more likely to believe working remotely is a privilege and can be a source of tension among team members
结论 4: 在中国，员工希望拥有更私密且干扰因素更少的办公空间
Insight 4: Chinese workers are looking for more privacy and less distraction in the workplace.
Employees want to spend most of their workweek at the office—but they still have improvements in mind. One in three workers report that their workspace feels overcrowded and distracting, and some workers say finding space for focus work or privacy is difficult. In some cases, home environments are better at supporting work behaviors than the workplace. The best workplaces offer spaces that support all work behaviors, and employees are asking for their workplaces to support a better balance of spaces to focus and to collaborate. Interestingly, senior leaders are more likely to say that their workplaces are overcrowded and distracting. On the other hand, junior team members are more likely to say they are unable to find privacy or private rooms when needed. Job roles are related to different demands of the workplace.
▼尽管在办公室办公的员工较少，但仍三分之一的员工表示，他们的办公空间过于拥挤，容易让人分心 © Gensler
Despite fewer people in the office, 1 in 3 workers report that their workspace feels overcrowded and distracting
▼专业人员/技术人员/行政人员以及提供支持服务的人员表示，在需要时很难找到较为私密或可供专用的空间 © Gensler
Professional, technical, administrative, and support roles report difficulty finding privacy or reserving private rooms when needed
Insight 5: Workers prefer more private environments, but they also want more flexibility to work at alternative locations.
Most workers don’t prefer either extreme of totally open or closed environments. Preferences are varied, however, most workers want open work environments. As employers vie with how to allocate space in a post-pandemic world, providing workers the flexibility to work remotely while also providing an assigned desk at work may appear to be at odds with one another. The question is inextricably tied to the debate around hybrid work environments. While only about one-third of workers in China would prefer an unassigned desk shared with others, many more share their seat with others if it meant more opportunities to work remotely.
▼三分之二的办公室职员倾向于开放的办公环境，2 out of 3 office workers prefer open work environments © Gensler
▼中国许多员工对非固定工位持开放态度，如果可以，为了换取远程办公的机会，很多人都愿意接受非固定工位 © Gensler
Many chinese workers are open to unassigned seating, particularly if it comes with remote work opportunities.
77% prefer a hybrid work model
Bring the best of the home to the physical work environment
Office workers want the workplace to be the anchor of the typical workweek, but our survey results also suggest that workers want improvements. Namely, distractions and overcrowding are problems. And they are problems to which working from home poses a solution. Working from home also better supports learning and socializing, alongside a better work/life balance. Despite these challenges, workers still want to spend most of their workweek at the office. This offers an opportunity for leaders to bring the best of the home to the physical workplace.
▼员工仍然希望周内大部分工作时间在办公室度过，workers still want to spend most of their workweek at the office © Gensler
▼吸取居家办公环境的优势并将其融入到办公空间内，bring the best of the home to the physical workplace © Gensler
66% prefer an open work environment
Create a workplace to promote collaboration AND provide access to private spaces when needed
The future workplace must achieve a balance of supporting both privacy and collaboration. Workers must have space to do individual, focus work when they need it, and they also need on-demand dedicated space for working in groups. Many workers report that they don’t have the spaces to support these work needs, which creates an issue for productivity, efficiency, and satisfaction. Looking to the future, senior leaders should plan for versatile workplaces that support all tasks workers must accomplish each day.
▼未来的办公空间必须能够平衡隐私需求和协作需求，The future workplace must achieve a balance of supporting both privacy and collaboration © Gensler
▼专属的团队协作空间，dedicated space for working in groups © Gensler
▼为员工提供较为私密的办公空间，Workers must have space to do individual © Gensler
33% are using virtual collaboration tools they did not have prior to the pandemic
Support virtual collaboration for a hybrid workforce
The next evolution of the office will pose a creative solution to high levels of virtual collaboration. Office workers are highly mobile, and the office must be a place to connect those in myriad locations. But the office isn’t just a place for workers to be in virtual meetings all day long. Senior leaders must create a plan to optimize the time that workers spend at the office, helping individuals, teams, and collaborators work together when they need to. Our survey offered the curious finding that those who are at the office full time collaborated in person less than those who were currently in a hybrid work model. The office should configure workers and resources to streamline both virtual and in-person collaboration.
▼办公室与线上结合的混合办公模式，A hybrid office model that combines office and online © Gensler