Companion · HEYTEA Pet Friendly Theme Store, China by UND Design Studio

To build an offline social space for both people and pets

Project Specs


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Human love, hope, and fear are no different from animals. They are like sunlight, coming from the same origin and falling in the same place. — John Moore


Even if there are different bodies, all creatures still have the same soul. Caring for pets is an emphasis on natural life; the relationship between humans and pets is not only the relationship between individuals, families and pets, but also between humans and animals’ social relations.

© UND设计事务所


▼视频,video © UND设计事务所

The HEYTEA pet-friendly theme store originated from the rise of “it economy”. The designer tried to implant a certain amount of humanistic and social care in this commercial space. The project is located in Shenzhen Luohu Xihui City. As a young immigrant city, people are more eager for emotional comfort in a defamiliarized society. Based on this, the designer defines the space as: companion. The “accompaniment” refers to pets and metaphors people.

▼设计概念,concept © UND设计事务所


适度设计 | Moderate design


“Moderate” design means proper design, which can be understood as a grasp of the “degree” of design. In this project, moderation not only refers to the visually visible subtractive design, but also includes the cognitive boundary, a psychological boundary between people and pets. Although it is a space designed for pets, love and pets do not mean borderless intimacy. How to manage the distance between pets and people, so as to protect the pet’s nature and get along well with the crowd? The designer divided the space into two areas, inside and outside. The indoor area is a pet stop area, and the outdoor area is a pet activity area.

▼店铺室外空间,outdoor area © 山外视觉

▼标识细节,sign and logo details © 山外视觉


友好设计 | Friendly design


▼室外宠物活动区,outdoor pet activity area © 山外视觉

In the outdoor pet activity area, a series of furniture and facilities such as pet docking stations, pet poop handling, pet seats, etc. are custom-designed in accordance with the pet’s own living habits and the way humans get along. For example, there are two movable rings next to the bench, which can be used as a leash for pets, and can also be used to place pets, and there are anti-trick or treat cups on the chair surface to place customers’ drinks. In order to guide the behavior of pet lovers.

▼定制家具与设施,custom-designed furniture and facilities © 山外视觉




The functions and scales of the external pendulum space design are all around people and pets, including moving lines, furniture, and materials, taking into account the use of vision. In the venue, the seating form can be flexibly adjusted, and each independent space can be configured into a larger salon space through organic selection and combination to meet the communication needs of groups of different sizes.

In terms of spatial form, the deck space is formed through a stepped layout, which eliminates the height difference between the inside and outside of the site and forms a new functional form at the same time. The height and width of the steps have been reduced to facilitate the use of pets. The main entrance has been treated with corners to form a smooth transition to ensure the indoor temperature and achieve the purpose of saving energy.

Surrounding the LED screen, the space naturally forms a media scene that can be used as an information communication platform to help the audience move from spontaneous social interaction to organizational social interaction.

▼阶梯座位,the stepped seating area © 山外视觉

▼座位细节,seating details © 山外视觉

▼LED屏幕,LED screen © 山外视觉


Explore the relationship between people and pets, pets and space, and gradually transform the design object from the traditional “people-centered” to “people and pets-centered”, forming a people-oriented and pet-centered space system. The design strategy needs to be resolved: the creation link of the two dimensions of “people” and “pets”; the exclusivity and standardization of commercial spaces; the consideration of humanistic value in design aesthetics.

▼设计示意,diagram © UND设计事务所


过渡设计 | Transition design


The outdoor design is mainly based on the use of “pets”, the interior design is mainly based on the use of “people”, and cute pets are used as thematic elements to link the two spaces. The graphic visual end joins hands with the brand to jointly explore the output of brand culture with creators in different fields.

▼窗边座位,seating area along the window © 山外视觉

▼自助打包台,pack-up table © 山外视觉

▼室内细节,interior details © 山外视觉


The rotating wall of the pet community list in the indoor space serves as another mobile sharing platform to increase communication and interaction among pet lovers.

▼旋转墙,rotating wall © 山外视觉


舒适设计 | Comfortable design


Comfort brings emotional identification. Starting from the brand genes of HEYTEA, interior design pays attention to the design temperature, and the tone is more warm and friendly. The overall space pursues a simple, simple and durable form, and seeks to weaken the vision in terms of volume, and does not advocate strong visual impact.

▼吧台区,bar area © 山外视觉


The color system uses a more affinity earth color; the material tends to choose environmentally friendly and comfortable products, such as wood grain sound-absorbing panels that can eliminate the noise of the space; the furniture shape uses a rounded arc design to eliminate the impact caused by collisions. Friendly behavior.

▼材料和家具细节,material and furniture details © 山外视觉


The brand cultural area, with the “cute pet” installation as the link, through thematic and refined creative techniques, becomes a supplement and extension of the delivery of pet-friendly themes to consumers, forming a “check-in point” for the indoor space. The craftsmanship is manual stamping and embroidery, with warm wood grain sound-absorbing board and other materials to form a rich visual effect.

▼萌宠墙座位区,Pet wall seating area © 山外视觉

▼萌宠墙细节,Pet wall details © 山外视觉


精准设计 | Precision design


The efficient completion of the space is based on the precise formulation of design strategies. As an ascendant chain tea brand, HEYTEA comprehensively considers its development speed, material availability, and later operation and maintenance costs. The designer modularizes the overall space layout, and the furniture design is as compact as possible so as not to occupy too much space. Multi-space concealed design is the main feature.

▼家具分析示意,furniture analysis chart © UND设计事务所


延伸 | Extend


Using space design strategies to guide people to develop friendly behavior patterns is what UND has always been committed to achieving. Friendly design can not only create higher commercial added value, but also subtly spread a healthier lifestyle, and touch people’s new thinking and cognition. As a test platform, the pet-friendly store uses “cute pets” as a communication medium to build an offline “social space” to increase the stickiness between brands and consumers, enhance the emotional link between people and pets, and help empty nests Groups form new social relations. In the practice of this project, the designer is more concerned about the extension of its humanistic and social care than the design in the sense of functional aesthetics.

▼萌宠墙座位区入口,entrance to pet wall seating area © 山外视觉

▼轴测分解图,axon © UND设计事务所

▼平面图,plan © UND设计事务所

项目名称 丨 陪伴者·HEYTEA喜茶宠物友好主题店
项目地点 丨 中国 深圳
项目业主 丨 HEYTEA 喜茶
项目面积 丨 285㎡
竣工时间 丨 2020/10
设计团队 丨 UND设计事务所
主案设计 丨 马英康 马衍浩 张明统 黄树斌 王润维
参与设计 丨 莫永端 陆建聪 李家威
品推管理 丨 严丽洁
项目摄影 丨 山外视觉
宠物模特 丨 太南 Mango
主要材料 丨 实木塑 人造石 仿木纹铝 泡沫铝 不锈钢 木纹吸音板 毛毡

Project Name 丨 Companion•HEYTEA Pet Friendly Theme Store
Project location 丨 Shenzhen, China
Project owner 丨 HEYTEA
Project area 丨 285㎡
Completion time 丨 2020/10
Design team 丨 UND Design Studio
Main case design丨Yingkang Ma, Yanhao Ma, Mingtong Zhang, Shubin Huang, Runwei Wang
Participate in the design 丨 Yongduan Mo, Jiancong Lu, Jiawei Li
Pin push management 丨 Lijie Yan
Project photography丨Shanwai Vision
Pet Model 丨 Tainan Mango
Main material 丨Solid wood plastic, artificial stone, imitation wood grain aluminum, foam aluminum, stainless steel, wood grain sound-absorbing board, felt

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